Terms & Conditions

By accessing or using our website and services, you agree to be bound by the following Terms & Conditions. Please read them carefully.

1. Business Information

Business Name: Metal Gear Systems LLC DBA PatientScale Systems
Website: patientscalesystems.ai
Email: ed@patientscalesystems.ai
Phone: (929) 256-9956

2. Services

Metal Gear Systems LLC DBA PatientScale Systems is a marketing agency that provides AI-powered marketing and automation services, including but not limited to:

• AI automation workflows
• Marketing campaigns
• CRM and lead automation
• Consulting and related digital marketing services

All services are provided on a best-effort basis and according to the agreed scope.

3. Eligibility

By using our services, you confirm that:

• You are at least 18 years old
• You have the legal authority to enter into this agreement
• You will use our services for lawful business purposes only

4. Client Responsibilities

You agree to provide accurate and complete information, respond promptly to requests required to deliver services, and ensure that all content, data, and materials you provide comply with applicable laws. Metal Gear Systems LLC DBA PatientScale Systems is not responsible for delays caused by missing or incorrect client information.

5. Payments & Billing

• Fees will be clearly communicated before service delivery
• Payments must be made on time as per the agreed plan or invoice
• Late or failed payments may result in service suspension
• All payments are non-refundable unless otherwise stated in writing

6. No Guaranteed Results

While we use proven strategies and AI technologies, Metal Gear Systems LLC DBA PatientScale Systems does not guarantee specific results, including but not limited to leads, sales, revenue, or rankings. Marketing performance depends on multiple external factors beyond our control. Nothing on this website constitutes medical advice.

7. Intellectual Property

• All tools, processes, strategies, and automation systems developed by Metal Gear Systems LLC DBA PatientScale Systems remain our intellectual property unless otherwise agreed
• You retain ownership of your original content and data
• You may not resell, copy, or redistribute our systems without written permission

8. Confidentiality

Both parties agree to keep confidential any non-public business or technical information shared during the engagement, unless required by law. We do not share your personal data/information (First Name, Last Name, Email, Phone, etc.) to any third-party vendor or company. We may disclose your information when required by law/Government or to protect our rights, privacy, safety, or property, or that of others.

9. Third-Party Tools & Platforms

Our services may integrate with third-party platforms (e.g., AI tools, CRMs, messaging services). Metal Gear Systems LLC DBA PatientScale Systems is not responsible for downtime or changes in third-party services, data loss caused by third-party platforms, or policy violations caused by external providers.

10. Limitation of Liability

To the maximum extent permitted by law, Metal Gear Systems LLC DBA PatientScale Systems shall not be liable for indirect, incidental, or consequential damages. Our total liability shall not exceed the amount paid by you for services in the last 30 days.

11. Indemnification

You agree to indemnify and hold harmless Metal Gear Systems LLC DBA PatientScale Systems from any claims, damages, or losses arising from your misuse of our services, violation of laws or third-party rights, or content or data you provide.

12. Termination

We reserve the right to suspend or terminate services if these Terms are violated, payments are overdue, or unlawful or abusive activities are detected. You may also terminate services by providing written notice, subject to any active billing commitments.

13. Governing Law

These Terms & Conditions shall be governed by and interpreted under the laws of the State of New York.

14. Changes to Terms

Metal Gear Systems LLC DBA PatientScale Systems may update these Terms at any time. Continued use of our website or services constitutes acceptance of the revised Terms.

15. SMS Terms & Conditions

Metal Gear Systems LLC DBA PatientScale Systems provides SMS text messaging services to users who have voluntarily opted in through our website forms or other approved communication channels.

After opting in, users may receive SMS messages including appointment confirmations, appointment reminders, service-related updates, responses to inquiries, and important account or support communications. Marketing or promotional messages are sent only if the user has separately opted in.

You can cancel the SMS service at any time. Just text "STOP" to the number you received the message from. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

If you experience issues with the messaging program, reply HELP for assistance or contact us directly at ed@patientscalesystems.ai or (929) 256-9956.

As always, message and data rates may apply for any messages sent to you from us and to us from you. You will receive recurring messages related to your appointments and inquiries; message frequency may vary. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

If you have questions regarding privacy, please review our Privacy Policy: patientscalesystems.ai/privacy

Carriers are not liable for delayed or undelivered messages.

16. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:
Business Name: Metal Gear Systems LLC DBA PatientScale Systems
Website: patientscalesystems.ai
Email: ed@patientscalesystems.ai
Phone: (929) 256-9956
252 South 4th Street, Apt 5C, Brooklyn, NY 11211